Swachh Bharat Abhiyan, introduced by the government of India a movement to make all the cities, villages and streets to be cleaned. It is good to see that many celebrities, ministers, students of colleges and schools with the general people of India are participated in the movement.
The next step of Swachh Bharat Abhiyaan is introduced by the Indian Railway. The Indian Railway has launched a SMS service for passengers on a long-distance train in India so that they can ask for their coach or toilet to be cleaned. This is a online service for the passengers who are travelling in the train by using the app for service.
How to Request for the Service:
There are three ways by which you can send your request for the service.
Through the App:
Railways also launched a mobile phone app which you can download from the URL www.coms.indianrailways.gov.in
and an online portal with a view to providing customers with “an effective forum to lodge complaints”, according to PTI. Download the app from here
Through the SMS :
Passengers may also send their requests as SMS to 58888 by typing CLEAN < Space ><10 DIGIT PNR NUMBER> . The software named OBSERVE (On Board Services) will forward the request to mobile phone of the cleaner present in the particular train directly. The Railway Administration will also simultaneously receive an intimation of such requests for follow up.
Through the website:
Through the official website the passengers can enter their PNR number and mobile phone number to lodge the complaint.
What happens next?
Soon after the message is sent, a notification is sent to the on-board housekeeping team which has to reach the coach in specified time and address the complaint. Meanwhile, the complainant receives a code which he has to provide to the housekeeping staffer after he is satisfied with the cleaning. The complaint is considered as closed only when the staffer keys in this code obtained from the complainant.
Presently, this service is being provided in 23 Rajdhani, 21 Shatabdi, 27 Duronto & 314 other long-distance Mail/Express trains for frequent cleaning of coach toilets, and passenger compartments during the run of the trains and on demamd of passengers.
Based on the passenger feedback, the money to be paid to the housekeeping firm is decided. If the Passenger Satisfaction Index (PSI) is below 60 per cent (meaning if 60 per cent of complainants provide negative feedback), the firm will not get any of the agreed upon payment. To ensure full payment, the housekeeping firm has to keep a PSI above 85 per cent. Nationally, the scheme has so far been implemented in around 385 trains.
So next time whenever you will travel in the Indian Railway and you want your coach or toilets to be cleaned you should use this service and don’t forget to share your experience with us.
We should appreciate the steps taken by Indian Railways.