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In my quest to find more online resource for Indian, I tumbled upon Reserve Bank of India, India’s central Bank, and exploring further I found RBI has provisions under Banking Ombudsman Scheme2006, if you want to complain against certain deficiency in banking services.
The FAQ clearly states that
- The Banking Ombudsman is person appointed by the Reserve Bank of India to redress customer complaints against certain deficiency in banking services.
- The Banking Ombudsman Scheme, 2006 enables resolution of complaints of bank customers relating to certain services rendered by banks.
- And it covers all Scheduled Commercial Banks, Regional Rural Banks and Scheduled Primary Co-operative Banks are covered under the Scheme.