IRCTC’s E-ticket booking is a big hit, it has really proved to be one of the moist convenient ways to book a train ticket, however there is a problem with timings, you can’t book an e-ticket from 11:30 in the night to 5 AM in the morning, that means the online ticket booking is unavailable for this span of 5.5 hours every day.
Now the IRCTC has announced to extend the availability of this service, and the service will be live for 23 hours per day.
However there is no news about from when will this change be effective, but the news is definitely a great one. This step has been taken keeping in mind the increasing number of foreign tourists and NRIs visiting the country.
Also, the ministry of railways has decided to accept two more proofs of identity for passengers using e-tickets. Student ID cards with photographs issued by a school or college and passbooks of banks with photos will be valid proof of identity.
Earlier we heard about the Mobile Ticketing Van, looks like Indian Railway is really listening and trying to make take more and more steps to improve the system.
Via Deccan Chronicle
I have an IRCTC account which is locked second time.
When i tried to reset the password through forget password link, it asks User id, question and Answer. I provided all the details and it throws an error “Answer is Incorrect”. This happend second time and both the times i tried to login through the actual password.
I waited for a week and there was no response from IRCTC customer care. I called them up on 24 Hrs. Customer Support at 011-23340000 and it took about 12 calls to make them understand about the issue. When ever i called up the customer support the person attnding the call will redirect me to someone else after listening to my detail and again i need to explain whole story, inshort that was waste of time and money.
I sent an email at firstname.lastname@example.org also submit at and got an automated email as Ticket Confirmation for the request.
IRCTC should hire service and satisfaction oriented support executives so that it a common man has no pain of wasting time and money.
Can someone please help me.
@Pranjal, Looks like you forgot the answer, because I too remember forgetting my IRCTC Password once, but I was able to get it back easily, I agree with you on hiring efficient customer service executives. Btw why don’t you create a new IRCTC account?
I think this is a Partial news that IRCTC is communicating, apart from 23hrs of Online Booking, IRCTC has now banned the Railway agents from doing Tatkal Ticket booking between 8:00 am to 9:00 am. this is i suppose going to be a big blow to general public like us who are majorly dependent on Agents for our Railway Tickets, i always used to book my tickets through an agent & not only for myself but also for my family, now it seems far fetched it crises situation. i think IRCTC is hiding its in capabilities of not able to handle the load of server by restricting the Agents.
I completely agree to Pranjal, if IRCTC wants to benefits to be provided to customer by doing Individual Bookings & not through Agents, i think they need a proper server to handle this logins. even after this decision the problems have not yet been sorted out. many times the servers still crashes at any poin of time leavin the customer with out a ticket.
I think IRCTC is killing the So Called Lifeline for Common Man (Authorized Agents) by restricting them from doing Tatkal booking. Its not only making the lives of common people difficult but also paving a way for corruption through Touts & Dalals , who’d be highly motivated to continue their negative activities. Now its also leading to loss of major business oppotunity for the Booking Agents as well.
Ofcource its a great news for me and all the internet users, But what abt the people living in remote place OR who are still anaware of what internet.
India still have only 10% or many be less that that people aware of use of computer.
It wont be fare for them, we will can book ticket 23hrs a day and they can only from 6AM to 8:30Pm, i.e 14:30hrs. If they decided for journey in night after 8:30, he will get no ticket in 6AM, as others may book all the available tickets in the span of night hours.
What i think is, the in the extended booking hours the ticket booking should be allowed only for AC trains and for AC I, II, III tier classes and not for Sleeper and Second Seating, so as to provide fare chance for all.
@Lalit, Imposing restrictions is a good way to line up the things, secondly as far as booking a ticket via agent is a luxury, I dont think anybody would have issues with this, but when this luxury stretches beyond a level where it starts hampering with the chances of ticket availability for a person (trying directly without any agent). Its like, the nexus of these agents have grown so huge that the chances of getting a ticket for a common man, who is hardly able to pay the fare, and is unable to pay another 100-200rs to agent, keeping all these things in mind, I think this idea to ban the agents from tatkal booking sounds good to me.
@Vinod, I fully agree with you bro, but idea is to improve the quality of service, and dont you think this should be seen as a source of inspiration, its as good s promoting the internet and computer litercy among the people for whom the Internet and Computer is still an Alien.