Mobile number portability (MNP) has finally come to India. For that, the first thing you need is a porting code that is given by the existing operator (Reliance Jio, Vodafone, Airtel, TataDocomo, for example) of yours. Since this is a competition and no operator wants the customer to leave, it is possible that operators may play foul and not send you the porting code or might delay it a lot.
Where to complain if your Mobile Operator is not sending the Porting Code?
After Reliance JIO arrived, a lot of people ported to JIO from Airtel, Vodafone, and others. It sent out a major stir in the telecom market resulting in the delay in receiving the Port code or MNP. While things have settled down, and now Port codes are sent out quicker than before, but in case still have issues, here is what you can do about it.
- Complain to your Mobile Operator
- Email DDF and Trai
- File an online complaint against Telecom Operator
These are three ways and should help you quickly get the Porting Code.
1] Complain to your Mobile Operator
Since you eventually need some sort of evidence, it is best that you first complain about it to your operator. Call on the service center number, and get a complaint code. If anything goes wrong, and you don’t get any MNP number, then you can show it as a prof.
2] Email DDF and Trai
In case your operator is not sending you the porting codes, here is what you should do:
- ddgpg-dot@nic.in DDG (Public Grievances) and
- ca@trai.gov.in
One of the significant reasons why everything gets delayed is when there is a liability on your number like due payments. You will have to make sure that everything is clear before requesting for a Port Code. Another important thing is that you are receiving regular SMS. If there is an issue with the SMS service, let alone the Port number, you will not receive any SMS.
3] File an online complaint against Telecom Operator
DDG portal and TRAI allow you to file an online complaint against operators not just for MNP but for almost anything. Make sure to fill in details with screenshots, SMS of complaint number, and all aspects, including dates. It will make sure your case remains strong against it. Also, if there is any liability, clear them before filing a complaint here.
I hope you were able to get the Porting Code or MNP, which the operator is not sending to you.
Thanks, Shriram